How we Ready your Order
Shipping within the Continental United States
1. Caviar is shipped refrigerated in our custom designed insulated packaging with multiple gel ice packs, and will keep cold for up to 48 hours.
2. Perishable items such caviar are shipped utilizing FedEx NEXT DAY delivery and non-perishable items are shipped FedEx Ground unless requested otherwise.
3. Orders received before 2:00pm (Pacific Time) will be shipped same day for next day delivery. For a different delivery date, please indicate the specific date under SPECIAL INSTRUCTION / NOTE TO SELLER section in the checkout page. We will do our best to accommodate this delivery date, however unforeseen shipping delays, such as weather, national holiday, or ..., might postpone delivery date.
4. Our shipping days for perishables are from Monday to Thursday.
5. For orders $400 or more, shipping is free otherwise $25 will be applied to the order.
Local Delivery within 25 miles
1. We offer complimentary local deliveries on all orders $200 or more within 25 miles of our shops. A $25 delivery fee will be levied on orders less than $200 during checkout.
2. Our delivery window is between 9:00am - 9:00pm.
3. Orders usually can be delivered between 1-2 hour post order depending on our schedule.
4. For a specified delivery time, please indicate under SPECIAL INSTRUCTION / NOTE TO SELLER section in the checkout page. We will do our best to accommodate this delivery time, however unforeseen delays, such as weather, holiday ..., might postpone delivery time.
5. We will text or email to confirm delivery date and time on every order to ensure a smooth delivery.